Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

What do I do if I have forgotten my paysafecard Mastercard PIN for offline payments?

Your paysafecard Mastercard meets all essential security standards. Paying in shops, restaurants or hotels requires you to enter your paysafecard Mastercard PIN for offline payments. You also have to enter your PIN to make cash withdrawals. For this reason, please make sure you know your PIN and never share it with a third party.

If forget your PIN, you can request a new PIN via your my paysafecard account at any time. To do so, please click on “Forgotten your PIN” in the “paysafecard Mastercard” section, verify that your mobile number is correct and click on “Request PIN”.

Please note: It may take some minutes for a new PIN to be sent.