Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

The refunded amount hasn't been transferred to my bank account. What do I do?

Please remember that a refund can take up to eleven working days. If this time has already passed, please send us an e-mail with the refund reference number and the serial number(s) of the paysafecard PIN(s) to info@paysafecard.com.