Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
The refunded amount hasn't been transferred to my bank account. What do I do?
Please remember that a refund can take up to eleven working days. If this time has already passed, please send us an e-mail with the refund reference number and the serial number(s) of the paysafecard PIN(s) to firstname.lastname@example.org.
Copyright © Paysafe Holdings UK Limited. All rights reserved. Prepaid Services Company Limited is authorised by the Financial Conduct Authority (FCA) in the United Kingdom under the UK Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments (FRN: 900021). paysafecard is a registered trademark of paysafecard.com Wertkarten GmbH. paysafecard Mastercard is issued by Prepaid Services Company Limited under licence from Mastercard International Inc. Mastercard is a registered trademark of Mastercard International Inc.