Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
Can I reverse a transaction?
No. It is not possible to cancel a payment. Please note: Once a transaction has been successfully completed, it is no longer possible to transfer the paid amount back. If you require a refund, it must be arranged directly with the online shop.
Copyright © paysafecard.com Wertkarten GmbH. All rights reserved. Prepaid Services Company Limited is authorised by the Financial Conduct Authority (FCA) in the United Kingdom under the UK Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments (FRN: 900021). paysafecard is a registered trademark of paysafecard.com Wertkarten GmbH. paysafecard Mastercard is issued by Prepaid Services Company Limited under licence from Mastercard International Inc. Mastercard is a registered trademark of Mastercard International Inc.