What should I do if my Debit Mastercard® is damaged?
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This article addresses the Account & Card Debit Mastercard®. Information about the PaysafeCard Mastercard® product can be found here.
You can easily order a replacement if your physical debit card is damaged. However, before you do that, we recommend you test if your card is still functional by attempting a few payments on different ATMs, and/or physical POS locations.
If your payment attempts fail due to damage on your plastic card, here’s how to order a replacement:
- Open the section Account & Card in your PaysafeCard account.
- Go to Debit cards > Physical card > Replace your debit card.
- Select the reason why you need a replacement.
- Set your new card PIN.
- Review and update (if needed) your delivery address.
- Check the details summary and press Reorder.
Once you order a replacement card, your old one will be cancelled automatically with no possibility of reactivation.