What should I do if my 16-digit PaysafeCard code has been used without my permission?
If you suspect that your 16-digit code has been used without your permission, you can protect your remaining credit by blocking it here.
If you suspect that you have become a victim of fraud, you should contact the police immediately; we can provide the police with all of the relevant information.
If none of these scenarios apply to you, please use our online form to contact us and send us a legible copy of your PaysafeCard prepaid code. Don't forget: keep your 16-digit code safe and do not pass it on to unauthorised third parties.