How do I get a refund of my PIN balance?

Issuing a refund is easy. Simply use the form below and fill in all the requested information. You will need to attach photos of the following documents, so keep them handy. You’ll need to navigate through the menu (Paysafe vouchers and partner gift cards – I want the money from my voucher back).

• a copy/copies of the PIN.
• a copy of your bank statement or a screenshot from your online banking, showing the following details: Bank name, Swift code, IBAN or account number, branch number, institution number.
• a copy of a government issued photo ID containing your address (ID card, passport, driving license, front and back).
  Ensure that the documents sent are legible and do not exceed 5 MB in size.

How long does it take to receive the money in my bank account?

It may take from 3 to up to 5 business days for the funds to arrive in your bank.

How much does a refund cost?

A processing fee will be charged and deducted from the refunded amount. To learn more about our fees and limits, visit the dedicated page.

Can I cancel my refund request?

If we have initiated your refund and have sent the money to your bank account, we cannot reverse or cancel the transaction.

Why did my refund fail?

We might be unable to refund your PaysafeCard PIN in the following cases:

• We do not support transfers to your bank. Try with another bank account, preferably from the country where the PaysafeCard PIN was purchased.
• The name you have provided on the Refund form does not match the name of the bank account holder. Refunds are only allowed to a personal bank account. Refund to a third-party bank account will fail.
• The bank details you have entered are not correct (IBAN/bank account number, SWIFT code, branch/bank code, etc.) Double-check your bank details.
• Your bank does not accept payments from PaysafeCard. Contact your bank for more information.

If we are unable to complete your refund, you will be contacted by a member of our Customer Service team and advised how to proceed.

My refund is missing. What can I do?

The bank refund is usually processed with the standard timeframe. However, on rare occasions, there may be delays, due to unforeseen circumstances. If 5 business days have passed since your withdrawal had been initiated, contact us so we can trace it. You will be required to send a bank statement, showing full bank account details, your name as the bank account holder, the bank account number, and full transaction history for that bank account from the date of the refund.