How can I get a refund of my money from PaysafeCard?
When it comes to getting a refund from PaysafeCard, there are various refund types depending on the product you’ve used and the payment you’ve executed. Here's a breakdown of each scenario and the steps involved:
Refund of PIN-balance
To initiate a refund, open the contact channel below and fill in all the requested information. Enter the number of the 16-digit prepaid code, your personal information (name, e-mail, address), and your banking details. Make sure these are filled in correctly. About cancelling a purchase of a PIN in the PINshop, visit this article.
Payments at online shops
PaysafeCard offers a convenient way to pay at online merchants. Simply check whether the online shop accepts PaysafeCard and follow the steps at the checkout. As these transactions cannot be cancelled or reversed, for a refund request, contact the online shop directly.
Every shop has their own policies regarding refunds. Get acquainted with them before completing a purchase.