There are various reasons why an MB Way payment upon online PIN purchase may fail:

• The names registered in the MB Way wallet do not match the details in your PaysafeCard account. Use only mobile wallets in your name.
• The phone number you’ve entered does not match the one registered in your MB Way wallet. Check for possible typos and try again. 
• The payment request has expired. Try again and keep in mind that once you receive push notification from MB Way to authorize the payment, you have 4 minutes to complete this before the session expires.
• You’ve entered your MB Way PIN incorrectly. Double-check it and try again or contact MB Way if you need assistance with resetting your 6-digit PIN. 
• Insufficient funds in your mobile wallet account. Try a smaller amount or an alternative payment method.
• You have reached your mobile wallet’s limits. Contact MB Way for more information.
• The transaction was rejected by your mobile wallet. Contact MB Way for more information.
• You have reached your PaysafeCard account limits. Wait for them to be reset and try again. You could also purchase a physical PaysafeCard to use when paying online.
• Technical or connectivity issue. Perform basic troubleshooting as described in the related article below and re-attempt your payment.