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Frequently asked questions

  • We’re committed to understanding and supporting all our customers which is why we have introduced our Additional support programme in compliance with the Financial Conduct Authority (FCA) guidelines.

    According to the FCA vulnerable customers are those who

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  • As a regulated financial institution, PaysafeCard is obliged to keep your data secure, while also maintaining compliance with our regulators. In case we require some additional details from you, your PaysafeCard may get locked, so that we can clarify the

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