Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

I receive the following error message when I try to pay: Your balance is insufficient to pay the outstanding amount. It's possible that one or more of your PINs have been frozen. Please use additional PINs to complete your payment. What do I do?

Please send a legible copy of your paysafecard to info@paysafecard.com. The paysafecard service team will look into this matter.