Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

I have been locked out of my computer and I receive a notification demanding a payment using paysafecard to regain access to it. What do I do?

Important: If you have received such a notification to regain access to your computer, this is a scam! paysafecard is never used by the police or any government authority as a payment method. The fact that you have received this message on your computer means that it has been infected by a virus. Never enter a paysafecard PIN in an attempt to regain access to your computer! Your computer will remain infected by the virus even after you enter a paysafecard PIN and you will simply lose the balance of the paysafecard PIN. Please contact a computer specialist in order to remove the virus. Further information on the subject of security can be found here.

If you have already purchased a paysafecard and entered the PIN in the relevant field in your computer, you are still able to lock your PIN(s) using this online form. Alternatively, you can call our hotline and use our PIN locking service by pressing 1 on your your phone. You can find the number of our paysafecard hotline here. Please note: A paysafecard PIN can only be locked if the balance of the PIN has not already been used by the perpetrators.

If the complete balance of your paysafecard PIN has already been used, we will be unable to refund or replace it. In this case, we highly recommend you contact the police to file a report. We are happy to answer any questions from the police at the e-mail address antifraud@paysafecard.com.