Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

The refunded amount hasn't been received. What do I do?

Please remember that a refund can take up to fifteen working days. If this time has already elapsed, please send us an e-mail with the refund reference number and the serial number(s) of the paysafecard PIN(s) to info@paysafecard.com.