Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
How do I get a refund of the balance of my paysafecard PIN?
Refunds via the paysafecard service team
To apply for a refund, please send an e-mail with the following information to firstname.lastname@example.org:
- Your complete and current postal address
- A copy of the paysafecard voucher
- A copy of a valid form of official photographic ID (e.g. passport, driver’s license or ID card)
Please remember that refunds entail a processing fee of 7,50 USD which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to fifteen working days to process.