Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I get a refund of the balance of my paysafecard PIN?

Refunds via the paysafecard service team

To apply for a refund, please send an e-mail with the following information to

  • Your complete and current postal address
  • A copy of the paysafecard voucher
  • A copy of a valid form of official photographic ID (e.g. passport, driver’s license or ID card)

Please remember that refunds entail a processing fee of $7,50 which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to fifteen working days to process.