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  • In the case of some online shops, paysafecard prepaid codes from certain countries are not permitted. Here you can find online shops where you can pay using your paysafecard prepaid code.

  • As a rule, the transaction amount is credited to the online shop within a few minutes. In very exceptional circumstances (for example, due to technical problems), however, the online shop may not be able to carry out your desired transaction, even though the credit has already been deducted from your paysafecard prepaid code.

    If this happens, please contact the online shop's customer service to receive a subsequent credit. Send the following transaction details so that the online shop can process your request:

    • Transaction ID
    • Online shop ID
    • Your user name for the online shop
    • The e-mail address you have registered with the online shop

    You can find all of the abovementioned details in the transaction overview of the balance check.

  • Sports betting is only allowed in countries where it is legally permitted to offer sports bets. Please check your country's legislation for more details.
    Sports bets must be processed through licensed providers.
    Minimum age restrictions for sports betting apply.
    If you are unable to complete your payment, please contact the provider for instructions on how to receive a reimbursement.