How to contact us?
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Log in to PaysafeCard and visit the Help Center section to:
- View and manage your support cases from the My cases tab
- Reach us via the Contact us button available at the bottom of our FAQ articles
- Chat with Lara, our Virtual Assistant bot, available for instant support 24/7
Can’t log in or don’t have PaysafeCard registration?
- Chat with Lara, our Virtual Assistant bot, available for instant support 24/7. Simply click the robot icon at the bottom right of the page and type in your question.
- Message us through our Contact Form. Select the topic for your case and add any relevant details so we can assist you promptly.
Once you’ve submitted a case, we aim to respond within 24 to 48 hours.
We currently offer support in English, German, Spanish, French, Italian, Polish, Romanian and Greek. Contacts received in any other language will be handled in English.