Once we’ve received your payment and issued the Online PIN, we are unable to cancel it. You can still use your PIN to make online payments. For more details, see the related articles.

Alternatively, you can contact us using the form below to request a refund.

If part of the PIN has been used, we may ask you to provide: your address, a valid photo ID, or a bank statement, showing the full transaction details.

I made a chargeback and my PIN or PaysafeCard account got restricted. What to do?

If you’ve filed for a chargeback with your bank for an online PIN purchase, contact us via the link below for assistance. Our team will review your case and advise on the possible resolutions.