Do you have questions about paysafecard?

Do you have questions about our products, contract conditions or the technical integration process? You can find the answers to your questions here.

How long does the customer have to enter a PIN or his/her my paysafecard user information in the payment panel?

The customer has 30 minutes to authorize the payment.

Once a payment transaction has been created (Initiate Payment), the customer has 30 minutes to enter a PIN in the payment panel or to log in to his or her my paysafecard. Once 30 minutes have passed without a PIN or my paysafecard log-in details having been successfully entered, the transaction status will update from “REDIRECTED” to “EXPIRED”. Transactions with the status “EXPIRED” are unsuccessful and the customer must create a new payment transaction.