Do you have questions about paysafecard?

Do you have questions about our products, contract conditions or the technical integration process? You can find the answers to your questions here.

What are the statuses a paysafecard transaction can have?


The initial status of a transaction once it has been created.


The customer has been successfully forwarded to the paysafecard payment panel to authorise the payment.


The customer’s PIN has been successfully assigned to the transaction. The transaction can now be completed with POST request “Capture Payment”. POST request “Capture Payment” has not been called until now.


The transaction has been successfully completed with POST request “Capture Payment”.


You, as the contract partner, have cancelled the payment.


The customer has actively cancelled the payment in the payment panel.


The customer did not authorise the transaction within the necessary time period or you, as the contract partner, did not complete the payment with “Capture Payment” within the necessary time period.