Do you have questions about paysafecard?

Do you have questions about our products, contract conditions or the technical integration process? You can find the answers to your questions here.

What are the statuses a paysafecard transaction can have?

INITIATED

The initial status of a transaction once it has been created.

REDIRECTED

The customer has been successfully forwarded to the paysafecard payment panel to authorise the payment.

AUTHORIZED

The customer’s PIN has been successfully assigned to the transaction. The transaction can now be completed with POST request “Capture Payment”. POST request “Capture Payment” has not been called until now.

SUCCESS

The transaction has been successfully completed with POST request “Capture Payment”.

CANCELLED_MERCHANT

You, as the contract partner, have cancelled the payment.

CANCELLED_CUSTOMER

The customer has actively cancelled the payment in the payment panel.

EXPIRED

The customer did not authorise the transaction within the necessary time period or you, as the contract partner, did not complete the payment with “Capture Payment” within the necessary time period.