If you need further help, send a photo of your paysafecard (front and back) by submitting a ticket via our dedicated contact form. The paysafecard service team will look into this matter.
Your paysafecard PIN may not be used for payments at this online shop. Find more online shops where you can pay with paysafecard under Using paysafecard.
Your paysafecard PIN is either completely used or no longer active. Please use our balance check service to see if your paysafecard PIN has any remaining credit on it. If you receive an error message, please send a photo of your paysafecard (front and back) by submitting a ticket via our dedicated contact form.
In the case of some online shops, paysafecard PINs from certain countries are not permitted. Here you can find online shops where you can pay using your paysafecard PINs.
As a rule, the transaction amount is credited to the online shop within a few minutes. In very exceptional circumstances (for example, due to technical problems), however, the online shop may not be able to carry out your desired transaction, even though the PIN credit has already been deducted from your paysafecard.
If this happens, please contact the online shop's customer service to receive a subsequent credit. Send the following transaction details so that the online shop can process your request:
- Transaction ID
- Online shop ID
- Your user name for the online shop
- The e-mail address you have registered with the online shop
You can find all of the abovementioned details in the transaction overview of the balance check.
Sports betting is only allowed in countries where it is legally permitted to offer sports bets. Please check your country's legislation for more details.
Sports bets must be processed through licensed providers.
Minimum age restrictions for sports betting apply.
If you are unable to complete your payment, please contact the provider for instructions on how to receive a reimbursement.