Which are the most frequent error codes?
The most frequent error codes are:
2001 | Transaction already exists
Make sure that the correlationId is a unique value per transaction.
3014 | Reporting criteria unavailable
Make sure that you are using a subId previously agreed with paysafecard.
3034 | Reporting criteria is inactive
Make sure that you are using a subId previously agreed with paysafecard.
3001 | MID is inactive
If the onboarding process is not finished yet, this is completely normal as your account remains inactive until the last integration tests are successful. If your account is live contact our technical support.
2029 | Amount must be greater than 0
Make sure that the transaction amount is greater than 0.
4003 | The amount exceeds the maximum permitted amount
Make sure that the amount of the transaction is not exceeding the maximum permitted (EUR 1,000 or equivalent in other currency).
3002 , 10014 | Currency invalid
The currency you are using is not activated for your account. Please contact your account manager.
2017 | Transaction in a wrong status for this action
Check the status of the transaction with retrieve Payment details and perform an action according to its result (please see the payment workflow).
3007 | Debit attempt after expiry of time window
The transaction was not closed within the disposition time window (between 1 and 10 minutes, defined by our Terms & Conditions) so it expired. The amount is returned to the customer’s paysafecard voucher or account.
2002 | Transaction doesn't exist
Make sure that the paymentId is a correct one.
10008 | Authentication failed
Make sure that you are using the correct API Key and endpoint. You can generate new API Keys in the MSC.
10007 | General technical error
Contact paysafecard immediately via integration@paysafecard.com if the account is not live. For live accounts, techsupport@paysafecard.com should be contacted.
3162 | my paysafecard account not found by provided credentials
Make sure the e-mail address entered in the payout request corresponds to the e-mail address registered in the my paysafecard account.
3195 | Customer account details do not match
Make sure that the name, family name and date of birth entered in the payout request match with the ones in the my paysafecard account.
Will other gift cards be added to the portfolio?
We are aiming to expand the platform and add further brands and partners to the network, however we cannot disclose any details at this point of time.
Why add Obucks in addition to paysafecard?
Whereas both are cash-based payment methods to pay online, Circle K, CVS/pharmacy and Dollar General gift cards add additional value to your payment mix:
- Top Brand Value: Benefit from well-known and trusted retail brands with locations just a few miles away in every state, e.g. 75 % of US residents live within 5 miles of a Dollar General store
- Extended Target Audience: Access an even bigger group of cash-preferred consumers, i.e. 60% of Dollar General’s 100 million unique annual customers are cash payers.
- Incremental Revenues: Existing merchant data shows that accepting gift cards increases sales by 2 – 5 %, depending on checkout presentment and the merchant’s demographics.
- Great Accessibility: The retailer’s shop locations are well known and usually just around the corner.
- No Consumer Fees, Great Flexibility: 0% fees are charged for Circle K, CVS/pharmacy and Dollar General gift cards at the POS. Consumers can load up to $ 2,000 per day with no expiration of funds, flexible spending in stores and online.
- No Chargebacks: It is prepaid and guaranteed by the retailer.
Why do my IP addresses have to be whitelisted by paysafecard?
For security reasons, our production system permits access to whitelisted IP addresses only. For this reason, we request that you provide all IP addresses which you wish to use to access our production system during the step “IP Whitelisting”.
Which Payment Service Providers does paysafecard work with?
24-pay s.r.o.
abilipay GmbH
AccentPay Limited (integrator)
ACI Worldwide (Germany) GmbH
Adyen N.V.
Altruja GmbH
APCO Systems Limited
BD Multimedia SA
BetConstruct
Betware.com
BIG FISH Payment Services Kft.
BITkurier GmbH
C.V. Smart2Pay Global Services U.A.
Cardinal Commerce
CASHBILL SPOLKA AKCYJNA
CASHDASH UK LIMITED
Centrobill Limited
CM.COM N.V.
Coda Payments Pte. Ltd.
Compay GmbH
Computop Paygate GmbH
Comtrade programske resitve d.o.o.
Corvus Pay d.o.o.
CURO Payments B.V.
CYBERservices S.A.
DaoPay GmbH
datatrans Swiss Payment Competence
DEGICA Co. Ltd.
Deutsche Telekom AG
DevCode Payment AB
DialCom24 Sp. z o.o.
Diebold Nixdorf Deutschland GmbH
Digiprocessing Limited
Digitalpayment GmbH
DIMOCO Payment Services GmbH
Dotpay sp. z o.o.
ecardon payments GmbH
eMerchantPay Limited
EPG Financial Services Ltd.
EPG SUPPORT ESPANA SL
ePlatnosci sp. z o.o. sp. k.
euPago - Instituicao de Pagamento LDA
Euro Payment Group GmbH
finnplay.com
Gamanza Group AG
Gate2Payments ApS
GenerationWeb PTY LTD
Global Collect Services B.V.
GOPAY s.r.o.
HIPAY SAS
HydroPay B.V.
Icepay B.V.
Iforium Limited
inopla GmbH
Ipay See d.o.o.
Iruvey Corporation S.A.
Ixopay LLC
Limonetik
LogiQpay
Lyra Network SAS
MatrixPayment.AG
Maxpay Limited
Maxx-XS BV
Mercadonet
Metatheke - Software Ld.ª
METEOR Zahlungssysteme GmbH
Micropayment AG
Micropayment GmbH
Mistral Pay Ltd
Mobile Business Engine GmbH
MOBIYO SASU
ModusLink B.V.
Mollie B.V.
Monext SAS
MoneyMatrix Limited
MultiSafepay B.V.
mvneco GmbH
Myriad Payments Limited
Noire Technology Ltd.
NYX Interactive
optile GmbH
Oryx razvojne storitve d.o.o.
Paybox Services SAS
PayCific International AG
Paymenterio Spolka z ograniczona odpowiedzialnoscia
Paymentwall Inc.
Paymentworld Europe Ltd.
Payrexx AG
Payvision B.V.
Pil - Professionelle Internet Losninger ApS
Playtech Sofware Limited
PPRO Payment Services S.A.
PrimeiroPay S.a.r.l.
Processing Partners Inc.
Processing.NET Limited
produweb-gaming
PXP Financial Limited
Rootpay Sp. z o.o.
RPDP Robert Paszkowski
Safecharge Limited
SBTech
Schlund und Partner
ShopRenter.hu Kft.
SIA eComCharge Ltd.
Skrill Inc.
Skrill Ltd
SOCIETE FINANCIERE DU PORTE MONNAIE ELECTRONIQUE INTERBANCAIRE
SPRL INGENICO E-COMMERCE SOLUTIONS
START 2 PAY LIMITED
Suraway Ltd.
SweePay AG
SWITCH PAYMENTS RPRA LDA
Syspay Limited
Tamnet Services Inc.
TargetMedia B.V.
Tebex Limited
Tecnalis Solution Providers S.L.
TelePay S.L.
TICKETMASTER HELLAS SA
TinTel B.V.
Total Processing Ltd.
Tradologic
Trust Pay a.s.
Trust Payments (Malta) Limited
UAB "ZEN Global"
UAB Glocash Payment
Unas Online Kft.
Unzer Austria GmbH
Viveum Zahlungssysteme GmbH
WB Technical Services B.V.
WorldPay AP Ltd
Worldpay B.V.
Xsolla (USA) Inc.
Gift card activation in addition to paysafecard
The activation of the gift cards is subject to an addendum to your paysafecard agreement. On the technical side, the acceptance of the U.S. gift cards is available through the paysafecard API, thus no additional API integration is necessary.
Upon completion of the contract addendum, the gift cards will be activated on your existing USD MID and displayed as additional cards on the paysafecard payment panel.
On your end, changes will need to be made to the checkout page to display and present the additional payment options to your customer base. paysafecard offers a variety of options to present all cards and improve conversion rates. Please find more details here.
Please contact your account manager for further guidance and next steps.
How do I switch to the production environment?
In order to switch to the production environment, you will have to enter the production API key and change the endpoints to production. In the MSC you can find and create new API keys and will also find the endpoints.
Please notice that before you can see this production data you will have to complete the automated integration tests in the MSC (except if you are using a verified plugin or payment gateway), also the contract must be signed and some internal business steps must be completed in our side.
paysafecard activation USA
If you are an existing paysafecard merchant not yet transacting in the USA, you will need to implement it as any new/additional country. This is subject to your internal procedures. In case you do not yet have a USD MID (merchant ID), this will be opened during the process.
When is the transaction amount debited from the customer PIN or account?
Only if "Capture Payment" is successful the amount of the transaction is debited from the customer.
If “Capture Payment” is not called or not successful the amount of the transaction will be returned to the customer’s paysafecard voucher or account after the disposition time window.
Conflict of interest by offering two cash-based payment methods?
paysafecard and the gift cards are complementary and should be seen side-by-side in your payment mix. Whereas there are similar reasons to pay cash online (no credit cards, safety and privacy, track spending, etc.) and consumer groups might overlap, accepting the gift cards gives you access to an even broader group of cash customers.