Same commercials for paysafecard and the gift cards?
paysafecard and the gift cards are operated based on different distribution setups with different agreements and associated costs. Therefore, a different pricing applies for both products.
Please contact your account manager at paysafecard to get a quote on the gift card pricing.
What are the statuses a paysafecard transaction can have?
paysafecard transactions may have 7 different statuses
- INITIATED:
The initial status of a transaction once it has been created. - REDIRECTED:
The customer has been successfully forwarded to the paysafecard payment panel to authorize the payment. - AUTHORIZED:
The customer successfully entered a PIN at the payment panel and clicked on pay. - SUCCESS:
The transaction has been successfully completed. - CANCELLED_MERCHANT:
You, as the contract partner, have cancelled the payment. - CANCELLED_CUSTOMER:
The customer has actively cancelled the payment in the payment panel. - EXPIRED:
The customer did not authorize the transaction within the necessary time period or you, as the contract partner, did not complete the payment with within the necessary time period.
Changes to existing collaboration with paysafecard and Openbucks Corp.?
At this point of time, nothing changes for merchants already working with both, paysafecard and Openbucks Corp. The contracts and fees stay in place.
Which types of integration of paysafecard as a payment method are available?
You can integrate paysafecard directly or indirectly using a plugin, a payment gateway or a collecting/full service PSP.
direct technical integration
- You enter into a contract directly with paysafecard
- Integration tests via the MSC
- Sample code available online from the download area
- Direct support from paysafecard
- Notifications directly from paysafecard
indirect technical integration
- PSP –Payment Gateway
- You enter into a contract directly with paysafecard
- Technical integration completed by a paysafecard verified Payment Gateway
- No technical work needs to be carried out by you.
- Simplified integration tests - Direct support from paysafecard
- Notifications directly from paysafecard
- You can find a list of the Payment Gateways here
- PSP – Collecting/Full-Service PSP
- Contract not with paysafecard but with the collecting/Full-service PSP
- Transactions and billing also completed by the collecting/Full-service PSP
- No technical work needs to be carried out by you
- You can find a list of the Collecting/Full-Service PSP here
- Shop systems - verified paysafecard plugins
- You enter into a contract directly with paysafecard
- Less technical work needs to be carried out by you (only to set the shop system)
- Simplified integration tests
- Support from the shop system operator and paysafecard together
- Notifications directly from paysafecard
How do you become a paysafecard partner?
Please complete our online form. Upon submitting the form, you will be logged in to the paysafecard Service Center, where you can immediately begin integrating paysafecard as a payment method in your online shop. As a regulated payment service provider, we are required to collect details about your company, its ownership and power of representation. You can upload the required documents via the Service Center.
What purpose does the feature test serve?
The feature test is only carried out if you implemented Payout or Refund. Its purpose is to check that these services have been implemented correctly.
After completing the automated integration tests in the MSC you can request the feature test. This test is performed manually by our staff, to perform the test we will need access to your test environment.
What is meant by the term "Disposition Time Window"?
It is the time you have to call “Capture Payment” after the customer authorizes the transaction.
The "Disposition Time Window" is a contract-defined period of time. The standard length is 10 minutes. Once a customer PIN or my paysafecard has been allocated, a transaction must be completed with an "Capture Payment" call within this period of time or the reserved amount on the customer PIN or my paysafecard will be released and returned to the customer.
Which are the most frequent error codes?
The most frequent error codes are:
- 2001 | Transaction already exists
Make sure that the correlationId is a unique value per transaction. - 3014 | Reporting criteria unavailable
Make sure that you are using a subId previously agreed with paysafecard. - 3034 | Reporting criteria is inactive
Make sure that you are using a subId previously agreed with paysafecard. - 3001 | MID is inactive
If the onboarding process is not finished yet, this is completely normal as your account remains inactive until the last integration tests are successful. If your account is live contact our technical support. - 2029 | Amount must be greater than 0
Make sure that the transaction amount is greater than 0. - 4003 | The amount exceeds the maximum permitted amount
Make sure that the amount of the transaction is not exceeding the maximum permitted (EUR 1000 or equivalent in other currency). - 3002 , 10014 | Currency invalid
The currency you are using is not activated for your account. Please contact your account manager. - 2017 | Transaction in a wrong status for this action
Check the status of the transaction with retrieve Payment details and perform an action according to its result (please see the payment workflow). - 3007 | Debit attempt after expiry of time window
The transaction was not closed within the disposition time window (between 1 and 10 minutes, defined by our Terms & Conditions) so it expired. The amount is returned to the customer’s paysafecard voucher or account. - 2002 | Transaction doesn't exist
Make sure that the paymentId is a correct one. - 10008 | Authentication failed
Make sure that you are using the correct API Key and endpoint. You can generate new API Keys in the MSC. - 10007 | General technical error
Contact paysafecard immediately via integration@paysafecard.com if the account is not live. For live accounts, techsupport@paysafecard.com should be contacted. - Technical error in payment panel
Make sure that the redirection link to the payment panel you are using is correct and that the transaction has not expired. - 3162 | my paysafecard account not found by provided credentials
Make sure the e-mail address entered in the payout request corresponds to the e-mail address registered in the my paysafecard account. - 3195 | Customer account details do not match
Make sure that the name, family name and date of birth entered in the payout request match with the ones in the my paysafecard account.
What is the paysafecard Service Center (MSC)?
The MSC is a tool that guides you step by step during the integration of paysafecard into your online shop. Once you are live you can check the status of your transactions there.
Upon submitting the online form you will be logged in to the Service Center.
During the onboarding of paysafecard you can use the MSC to:
- Select how you wish to integrate paysafecard
- Upload the required documents
- Sign the partner contract
- Complete the technical integration of paysafecard
- Contact our support
Once integration is completed, the MSC will remain available for you to:
- Manage IP addresses
- Download reports
- Check the status of your transactions
- Contact our support/contact information in case of emergencies
If you are a Payment Gateway, you will only be able to use the Service Center for the technical integration of paysafecard.
Which reporting features are available?
Once you are ready with the integration of paysafecard, the MSC will provide you with two types of reporting features:
Transaction report: This report allows you to see every transaction in real time or export them in csv format. So, unique transactions and their respective status can checked quickly and simply.
Settlement report: This report allows you to see only successfully completed payments or to export them in csv format. It doesn’t display transactions in real time, which is why only transactions up to the previous day are displayed.