What is the One Time Password (two-factor authentication)?
In order to protect your Merchant Service Center account against unauthorised access, in addition to your normal password, you also have to enter an authentication code that you can generate with the free “Google Authenticator” app (two-factor-authentication). For more information, please click here.
How can I reset my One Time Password?
Because of security reasons you cannot reset the OTP on your own. Please contact our technical support team or your account manager and they will reset it for you.
What is the procedure for the technical integration process of paysafecard?
During the technical integration of paysafecard as a payment method you are guided by our MSC through the following steps:
- Choose your integration type
Choose if you are going to integrate paysafecard directly or indirectly through a plugin or a payment gateway. - API key/MRT access details for the test system
paysafecard provides you with the REST API keys for testing our REST API and Merchant Reporting Tool (MRT, only available for test system to check the status of your transactions). If you are integrating with a plugin or with a Payment Gateway this step will be skipped. - Integration test
A series of test cases are supplied in our MSC. These must be completed in the specified order in real time and checked against our system. If you are integrating with a plugin or with a Payment Gateway this step will be skipped. If you also implement one of our services, "Payout" or "Refund", once the integration test has been successfully completed, this feature is tested by our staff. - IP whitelisting for the production system
After successfully completing the integration test, we request your IP addresses for the production system, which must be authorized in our internal system. - API key for the production system
Once IP whitelisting has been completed, paysafecard will provide you with access details for the paysafecard production system. We then ask you to integrate paysafecard into your production system by entering the REST access details in your system. - Acceptance test
Once this step is completed by you, our staff will carry out a final test transaction and check that the paysafecard logos and copy text are up to date and meet our quality requirements. - Go Live
Once the acceptance test has been successfully completed by our staff, paysafecard will be authorized for use as a payment method for your online shop and you can start processing payments with paysafecard.
I have replaced / lost my smartphone and can no longer access the MSC.
Please contact our technical support or your customer advisor with the request to reset your one-time password, so that you can configure it on your new smartphone.
When do paysafecard online partners receive the money?
Payments are usually transferred once a month with a due date of payment of 14 days or twice a month with a due date of payment of 21 days.
What should I enter in the field subnet in the onboarding step “IP Whitelist”?
The subnet is a logical division of an IP address. If you do not have any other information, please introduce 32 in this field.
What is involved in the integration test on the test system?
Once the REST-API has been integrated in your test system, you will be requested to test its implementation. The MSC will supply you with a series of test cases which serve to ensure that the full range of functions of the paysafecard payments application is working.
These detailed test cases are to be completed in real time in the order specified by the MSC. The test results are then verified by the paysafecard test system. Directly afterwards you will receive a test report summarizing all the details of the test case and providing you with information on any adjustments which may need to be made.
Can HTTPS be used as a Payment Notification URL (pnURL)?
Yes, if this is related to a certificate issued by a recognized certification authority, such as Thawte or Verisign.
How can I start a transaction?
Before you can start a transaction with paysafecard you must integrate it in your system. In order to do that please take a look at our technicaldocumentation. You can also use our sample codes.
If you do not have computer knowledge we recommend you to use a verified plugin or a Payment Gateway.
How long does the customer have to enter a PIN or his/her my paysafecard user information in the payment panel?
The customer has 30 minutes to authorize the payment.
Once a payment transaction has been created (Initiate Payment), the customer has 30 minutes to enter a PIN in the payment panel or to log in to his or her my paysafecard. Once 30 minutes have passed without a PIN or my paysafecard log-in details having been successfully entered, the transaction status will update from “REDIRECTED” to “EXPIRED”. Transactions with the status “EXPIRED” are unsuccessful and the customer must create a new payment transaction.