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Can I buy an online PIN using my credit or debit card?

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You can use a credit or debit card to quickly and easily buy an online PIN via the PIN Shop. Supported card issuers are Visa® and Mastercard®. 

Can I pay using another person’s card?

Using third-party credit or debit cards is not acceptable.  

What are the limits and fees?

We do not charge a fee for online PIN purchases. However, if your card and PaysafeCard account are in different currencies, your card issuer may apply currency conversion fee. 

More details are available on our Fees and Limits page.

How long does it take to receive my online PIN when paying with a card? 

Card payments are generally processed instantly, but transaction confirmation may occasionally be delayed. If this happens, it may take up to 1 full business day to deliver your PIN. 

Once ready, we’ll send you email confirmation containing your 16-digit PIN. If you've selected to automatically top up your account, your balance will be updated as soon as we receive payment confirmation and generate your PIN.

You can also view your purchased PINs via your PaysafeCard transaction history.

For more information, check our related articles linked below.

Can I cancel my payment? 

The transaction cannot be cancelled once we have received your payment and provided you with an online PIN. 

Why am I unable to use my card?

Due to regulatory requirements, customers residing in Belgium, Australia or The United Kingdom cannot use credit cards for payments at the PIN Shop. 

Try using a debit card instead or an alternative payment method if available. 

Other possible reasons for failed card payment attempts you can find in our related article below.

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