How do I get a refund of myPaysafe balance?

Issuing a refund of your myPaysafe balance is easy. Simply click the form below and fill in all the requested information. You will need to attach photos of the following documents, so keep them handy. You’ll need to navigate through the menu (paysafe vouchers and partner gift cards –> I want the money of my voucher back).

• a copy of your bank statement or a screenshot from your online banking, showing the following details: Bank name, IBAN or account number, BIC or Sort code, branch number, etc.
• a copy of a government issued photo ID containing your address (ID card, passport, driver’s license, front and back)

Ensure that the documents sent are legible and do not exceed 4 MB in size.

Note that additional myPaysafe products, such as Account & Card, and PaysafeCard Mastercard have separate balances, so make sure to request those refunded as well (if applicable).

How long does it take to receive the money in my bank account?

It may take from 3 to up to 5 business days for the funds to arrive in your bank.

How much does a refund cost?

A processing fee will be charged and deducted from the refunded amount. To learn more about our fees and limits, visit the dedicated page.

Can I cancel my refund request?

If we have initiated your refund and have sent the money to your bank account, we cannot reverse or cancel the transaction.

Why did my refund fail?

We might be unable to refund your PaysafeCard prepaid code in the following cases:

• We do not support transfers to your bank. Try with another bank, preferably from the country where the PaysafeCard 16-digit prepaid code was purchased.
• The name you have provided on the Refund form does not match the name of the bank account holder. Refunds are only allowed to a personal bank account. Refund to a third-party bank account will fail.
• The bank details you have entered are not correct (IBAN/bank account number, SWIFT code, branch/bank code, etc.) Double-check your bank details.
• Your bank does not accept payments from PaysafeCard. Contact your bank for more information.

If we are unable to complete your refund, you will be contacted by a member of our Customer Service team and advised how to proceed.

My refund is missing. What can I do?

The bank refund is usually processed with the standard timeframe. However, on rare occasions, there may be delays, due to unforeseen circumstances. If 5 business days have passed since your withdrawal had been initiated, contact us so we can trace it. You will be required to send a bank statement, showing full bank account details, your name as the bank account holder, the bank account number, and full transaction history for that bank account from the date of the refund.