You can redeem your 16-digit PaysafeCard only in the online shop that ran the competition. The code is usually valid for a limited time - check the expiry date on the card or in the email you received. Sometimes a minimum purchase is required to use the prize, so review the shop’s terms before checkout.

What should I do if the code doesn’t work?

First, confirm you’re redeeming it in the correct shop and that the code is entered exactly as shown. Make sure it hasn’t expired and that you meet any usage requirements. If you still are unable to redeem it, contact the shop that organized the competition. PaysafeCard does not handle issues regarding partner’s prize campaigns.