What should I do if I want to cancel my online PIN purchase?

Payments for online PIN purchases cannot be cancelled once we have received the money and provided you with a PIN. Instead, you can withdraw the PIN amount or have it refunded to a bank account in your name.

How can I get the amount of online PIN back?

• PIN topped up in your myPaysafe: You can withdraw the money to your bank account directly from your myPaysafe. Check our related article below for more details.
• PIN hasn’t been topped up to myPaysafe: Top it up to your myPaysafe free of charge and make a bank withdrawal. Alternatively, you can contact us to request a refund. 

I made a chargeback and my PIN or myPaysafe got restricted. What to do?

If you’ve filed for a chargeback with your bank for an online PIN purchase, contact us via the link below for assistance. Our team will review your case and advise on the possible resolutions.