What is phishing?

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Phishing is the illegal practice of obtaining sensitive information, such as your account number, password, or card/bank account information.

Unfortunately, paysafecard is occasionally the victim of email scammers who seek to trick our customers into sharing confidential personal details that the scammers can then use to defraud the customers. It usually works like that: you receive an e-mail from a well-known brand, and then you are “tempted” to click a link or share your personal data.

To spot potential threats more easily, use an email filter that moves external emails to a separate folder. Check out how to create rules for the popular email providers: Gmail, Outlook, Yahoo.

What to look for?

Below are a few pointers to protect yourself against phishing e-mails:

  • Unprofessional emails with grammatical or spelling errors;
  • Free money offers that do not require you to do anything;
  • Links that look valid but take you to a spoof address. Do not click any links that look suspicious!
  • E-mails requesting you to share your credentials.

Never respond to these emails and do not follow the instructions in them. paysafecard would never ask for your full credentials or any sensitive financial data. Don't click on any links or download any attachments!

If you’ve interacted with such an email, we recommend you immediately lock your paysafecard or myPaysafe (depending on the product you're using) and report the incident to the police.

Note: We won’t be able to issue a refund for a paysafecard that’s already been used up.

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