How do 3D Secure Debit Mastercard® payments work?
Certain transactions are subject to additional payment verification. This is an extra security layer put in place to help prevent online payment fraud. When paying online, you might be asked to verify your transaction by receiving a push notification via your PaysafeCard mobile app.
Why was my 3D Secure payment declined?
Keep your phone handy when paying online and ensure you have roaming enabled when traveling abroad.
To successfully verify a 3D Secure payment, ensure you have installed the PaysafeCard app on your mobile device and have logged in from it at least once. If you do not receive the push notification, go to the PaysafeCard app and press the notification bell icon in the top right corner. You should find the notification there.
If you continue experiencing difficulties, try reinstalling the mobile app, and re-attempt the payment. Should you need further assistance, get in touch with us.