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When will my physical Debit Mastercard® arrive?

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This article addresses the Account & Card Debit Mastercard®. Information about the PaysafeCard Mastercard® product can be found here.

You should expect to receive your Debit Mastercard® within 10 calendar days of ordering it. To see the estimated delivery date check your physical card details from the Account & Card section.

What should I do if my card does not arrive on time?

In case you don’t receive your Debit Mastercard® on time, please check if the delivery address you’ve provided is correct and complete via the Account & Card section in your PaysafeCard account. If the address is correct, we recommend that you allow a few extra days to pass. You can also check at your local post office.  

If you experience extended delays, or your delivery address is invalid, you can apply for a new card via the section Account & Card > Debit cards > Physical card by clicking the Card Not Received? button. 
  
Your first card re-order is free of charge and can be done only after the expected delivery timeframe has expired.

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