When will my physical Debit Mastercard® arrive?
You should expect to receive your Debit Mastercard® within 10 calendar days of ordering it. To see the estimated delivery date check your physical card details from the Account & Card section.
What should I do if my card does not arrive on time?
In case you don’t receive your Debit Mastercard® on time, please check if the delivery address you’ve provided is correct and complete via the Account & Card section in your PaysafeCard account. If the address is correct, we recommend that you allow a few extra days to pass. You can also check at your local post office.
If you experience extended delays, or your delivery address is invalid, you can apply for a new card via the section Account & Card > Debit cards > Physical card by clicking the Card Not Received? button.
Your first card re-order is free of charge and can be done only after the expected delivery timeframe has expired.