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When will my PaysafeCard Mastercard® arrive?

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This article addresses the PaysafeCard Mastercard® product. Information about the Account & Card Debit Mastercard® can be found here.

The PaysafeCard Mastercard® is usually delivered within 14-20 business days after application. To see your estimated delivery date check the PaysafeCard Mastercard® section in your PaysafeCard account.

What should I do if my card does not arrive on time?

If you still haven’t received your PaysafeCard Mastercard® on time, ensure that the address you have entered in your PaysafeCard account is correct and complete. If your address is correct and full, we recommend allowing a few extra days.

If you experience extended delays, or your delivery address is invalid, you can contact us via the button below to request cancellation of the undelivered card and to get a new one sent instead. Note that card cancellation is irreversible. If you receive the canceled plastic with delay, you will not be able to activate it.

Are there any alternatives?

Instead of opting for a replacement PaysafeCard Mastercard®, we’re excited to introduce our improved alternative - Account & Card. The product includes a Debit Mastercard® linked to a personal virtual IBAN. Further details about Account & Card can be found here or in the dedicated pages linked below.

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When will my PaysafeCard Mastercard® arrive?

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