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How can I use a mobile wallet for payments?

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This article addresses the Account & Card Debit Mastercard®. Information about the PaysafeCard Mastercard® product can be found here.

You can add your Account & Card virtual or physical Debit Mastercard® to Google Pay or Apple Pay. This allows you to quickly access and use it via the mobile wallet for online and in-store payments where Mastercard® is accepted. Check our relevant page linked below for instructions on how to add your card to a mobile wallet.

For online purchases, mobile payments are possible wherever you see the Google Pay or Apple Pay logo. For in-store purchases, look for this contactless payment symbol and tap or hold your device near the payment terminal.

Where can I see my payment history?

Mobile payments will appear under your regular Account & Card transaction history.

How are mobile payments with the card protected?

Payments from your device using a mobile wallet may require additional authentication such as card PIN, biometrics (i.e., face ID/fingerprint) or phone PIN/Passcode. 

Note that ATM withdrawals require PIN authentication, so the virtual card cannot be used for such transactions. You can make an ATM withdrawal via a mobile wallet only if you’ve linked a physical card to it.

What should I do if I lose my device?

Here are a few ways you can protect your card in case of a lost or stolen device:

  • Suspend your lost device through your Google or iCloud account.
  • Log in to the Wallet app using an alternative device to remove your card.
  • Use the Block card toggle button in the Account & Card section of your PaysafeCard account to temporarily disable your card. You can enable it again using the same button once security concerns are cleared.

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