Why did my PaysafeCard Mastercard® top-up fail?
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This article addresses the PaysafeCard Mastercard® product. Information about the Account & Card Debit Mastercard® can be found here.
Your PaysafeCard Mastercard® can be topped-up only by using your PaysafeCard account balance. If there is no balance in your account, simply top it up from your Dashboard using a PaysafeCard voucher.
The video is shown for illustration purposes only and may not be an exact representation of the product.
Common reasons for a failed top up:
- Your daily, monthly or annual top-up limits might've been reached. For details on our fees and limits, visit this page.
- Check if your card is blocked or not activated in the PaysafeCard Mastercard® section of your account.
- The balance in your PaysafeCard account might be insufficient to top-up your Mastercard®.
- Your PaysafeCard account might be restricted. Check for any messages in your account Dashboard.
Useful tips:
- If you encounter issues while topping up your PaysafeCard Mastercard®, you can load your card in two separate top-ups in case the top-up amount exceeds the limit.
- Topping up your card with less than 1 EUR (or equivalent) will not be possible.