If you are unable to send PaysafeCard as a gift, you will get an on-screen error message, and a suggestion about what to do. Follow the instructions you see, as they are tailored to your case.

Some of the more common reasons for a declined transaction are:

•    The sender is attempting to resend balance that that was received through sending as a Gift. Please note that balance that was received as a Gift cannot be resend as a Gift. Instead, you need to add funds to your account using an alternative method and try again.

•    The recipient’s account is temporarily disabled. Contact them to confirm their account is in good standing.

•    You're entering an invalid e-mail address. Confirm the e-mail with the recipient.

•    The sender or the recipient has hit a limit. Reduce the amount or try again after the time suggested onscreen passes.

•    The recipient’s account is not yet upgraded. Advise them to upgrade their account.