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Why did my bank transfer fail when purchasing a PIN online?

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There are various possible reasons why an instant bank transfer may fail:

  • The transaction was rejected by your bank. Contact your bank for more information.
  • You’ve entered incorrect or incomplete online banking credentials. Double-check and try entering them again or contact your bank for further help.
  • The name of the bank account does not match the name of your PaysafeCard account. Use only bank accounts registered in your name.
  • Too many failed bank authentication attempts. Make sure you complete correctly the security authentication performed by your bank. Contact them directly for more information and assistance.
  • Your bank is not supported. Try an alternative bank account or payment method.
  • The payment request has expired. Reinitiate the payment and complete it as soon as possible.
  • Insufficient funds in your bank account. Try a smaller amount or an alternative payment method.
  • You have reached your bank’s limits. Contact your bank for more information.
  • You have reached your PaysafeCard account limits. Wait for them to be reset and try again. You could also purchase a physical PaysafeCard to use when paying online. 
  • Technical or connectivity issue. Perform basic troubleshooting as described in the related article below and re-attempt your payment.

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