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Why did my credit/debit card payment fail when purchasing PIN online?

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There are several reasons why a credit or debit card payment may fail:

  • The card issuer has declined the transaction. Contact them directly for information. 
  • You have reached your card’s limits. Contact your card issuer for more information.
  • Incorrectly entered 3D Secure code. You may have an additional security step (one-time password) enabled for online payments. Make sure you enter the correct code. For more information, contact your card issuer.
  • Too many failed 3DS authentication attempts. Contact your card issuer for assistance.
  • You have entered your card details incorrectly. Double-check the card number, the spelling of your name, card expiration date, CVV and try again. 
  • Make sure to use credit or debit cards issued in your name only. We do not accept third-party payment instruments.
  • You are trying to use a gift card. As currently we don’t accept gift cards, please try with a credit or debit card.
  • The card you are trying to use is not Visa® or Mastercard®. Currently we accept payments only with these card types.
  • You’re a resident of Belgium, Australia or The United Kingdom and are trying to use a credit card. Due to regulatory requirements, the use of credit cards for payments at the PIN Shop is not possible in these countries. Try using a debit card or an alternative payment method if available.
  • The payment request has expired. Reinitiate the payment and complete it as soon as possible.
  • Insufficient funds in your card. Try a smaller amount, a different card or an alternative payment method if available.
  • You have reached your PaysafeCard account limits. Wait for them to be reset and try again. You could also purchase a physical PaysafeCard to use when paying online.
  • Technical or connectivity issue. Perform basic troubleshooting as described in the related article below and re-attempt your payment.

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