Frequently asked questions

• Where can I pay with paysafecard?

  paysafecard is accepted in thousands of online providers across the entire world, from games to sporting bets to poker, all the way to music, films and entertainment. 

  By purchasing a 16-digit paysafecard code, you can complete payments across various

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• myPaysafe was blocked for security reasons. What should I do?

  As a regulated financial institution, paysafecard is obliged to keep your data secure, while also maintaining compliance with our regulators. In case we require some additional details from you, your myPaysafe may be temporarily restricted, so that we can

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• How does paysafecard support its customers’ needs?

  We’re committed to understanding and supporting all our customers which is why we have introduced our Additional support programme in compliance with the Financial Conduct Authority (FCA) guidelines.

  According to the FCA vulnerable customers are those who

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• My paysafecard was blocked for security reasons. What should I do?

  As a regulated financial institution, paysafecard is obliged to keep your data secure, while also maintaining compliance with our regulators. In case we require some additional details from you, your paysafecard may get locked, so that we can clarify the

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• Why is my payment missing in the online shop?

  Payments are usually credited to online shops within a few minutes.

  Sometimes the payment amountis deducted from paysafecard but the online shop may not be able to complete it due to technical issues or a high volume of transaction requests. If the

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