How does two-factor authentication work?

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Strong Customer Authentication (2-factor authentication) is a European regulatory requirement which aims at making online payments more secure.

As a result of this requirement, on some occasions (when logging in or completing a transaction) we may ask you for additional authentication either via a 6-digit SMS code sent to your mobile phone or via a 6-digit verification code sent to your e-mail address. Keep in mind that each verification code is valid for 15 minutes only.

You’ll be asked to set up 2-factor authentication during your first login after you’ve registered for myPaysafe:

  1. You’ll be asked to download and install the paysafecard mobile app. Keep your web browser open.
  2. Log in to your myPaysafe on the app and confirm your SCA/2FA setup. You can also activate login via biometrics (face or fingerprint recognition) on your mobile device.
  3. You’ll receive a push notification on your phone which you should confirm to set up the additional authentication.

If you don’t receive the push notification, request to receive a verification code via SMS by clicking ‘Don’t have a smartphone?’ (if you haven’t yet installed the mobile app) or ‘Can’t receive push notifications?’ (if you’ve already installed the app) on the login screen in your web browser.

Can I skip the Strong Customer Authentication?

Yes, you can skip it on some occasions:

  • When you sign into your myPaysafe, you may check the ‘Trust this device’ box to make your logins fast and easy. To manage your trusted devices, go to Security > Two-factor authentication > Trusted devices in your myPaysafe.
  • When you instruct a payment to an online shop, during the confirmation step, you may flag the recipient as ‘trusted’ to make the next payments to them faster. To manage your trusted online shops, go to Security > Two-factor authentication > Trusted online shops.

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