Help

Do you have questions about paysafecard? Talk to us!

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

Category

  • What gift card payment methods are available?

    United States ($USD):

    • CVS/Pharmacy gift cards purchased at a physical CVS Pharmacy location. Find a store.
    • Dollar General gift cards purchased at a physical Dollar General location. Find a store.
    • Obucks cards purchased from an authorized Obucks distributor. Find a store.
    • Circle K gift cards purchased at a physical Circle K location. Find a store.


    Please note: Not all methods are available on all online shops, so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout).

     

    How do I pay with gift cards (i.e. CVS/Dollar General or Circle K)?

    1. Select "Cash and Gift Cards" from the online shop checkout and you’ll be redirected to paysafecard.
    2. Select a payment method such as CVS/Pharmacy, Dollar General or Circle K.
    3. Enter your gift card number and PIN when prompted.
    4. Please note: You may use up to 5 gift cards of the same brand to complete a purchase.

     

    Can I use an e-gift card  (i.e. CVS, Dollar General, Circle K)?

    No, we require that any CVS, Dollar General or Circle K cards are purchased from a physical store for each respective brand.

     

    What happens if I paid with a gift card and I have balance remaining?

    Any balance left over on your card(s) is yours to use. You can use it again on any online merchant that accepts that gift card as a form of payment or simply keep it and spend it at the retailer store.

     

    Can I combine balances from multiple gift cards to make a payment?

    As long as your cards are of the same brand, you may combine up to 5 cards to complete a transaction (i.e you cannot use a Dollar General card and CVS/Pharmacy card on the same transaction).

     

    Where do I find the Terms of Use for the branded gift cards?

    You can find more details on the Terms of Use for all available gift cards here:
    Terms of Use - branded Gift Cards

  • Where can I buy Obucks cards?

    Obucks cards are available to purchase on the following sites:

     

    Where can I use my Obucks card?

    For a list of Openbucks accepted online shops please visit our Obucks merchant list here.

     

    How do I redeem my Obucks card?

    1. Select "Cash and Gift Cards" from the online shop checkout and you’ll be redirected to paysafecard.
    2. Select Obucks as payment method.
    3. Enter your gift card number and PIN when prompted.
    4. Please note: You may use up to 5 Obucks gift cards to complete a purchase.

     

    Where can I check my Obucks card balance?

    To check your Obucks card balance, please visit the Obucks card balance website.

     

    Where do I find the Terms of Use for the Obucks gaming cards?

    You can find more details on the Terms of Use for the Obucks gaming card here: Terms of Use - Obucks Cards

  • I want to cancel or refund my purchase.

    Please note that all transactions are final and cannot be canceled, refunded or charged back.

     

    I did not receive my goods after I made a purchase.

    If there is a problem with delivery of your goods, please contact the online shop’s customer service.

     

    The website I am purchasing from does not have one of the supported payment methods offered.

    Not all methods are available on all online shops so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout). For a list of accepted online shops please visit our merchant list here.