How do I use the gambling block feature?

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Our gambling block feature is an optional tool that you can apply to your account at your discretion. If you prefer to first talk to someone about this, please contact our Customer Support via the available channel below and an agent will walk you through the process.

The gambling block allows you to limit the way you spend your funds with paysafecard. Once you activate it, certain transactions made via paysafecard to gambling merchants will be blocked.

How do I activate the gambling block?

To turn the feature on, simply log into your account and go to section Security > Block gambling transactions.

The same steps apply if you wish to deactivate the block.

You can also contact our Customer Support to activate it for you.

Which transactions will be blocked?

Once you activate the gambling block, we’ll decline transactions categorized under a gambling merchant category code (MCC) before they go through. This includes payments at gambling websites using your account balance.

Which transactions are excluded from the gambling block?

If you activate this feature, you’ll still be able to receive payouts from gambling merchants to your myPaysafe account, as well as continue using any recurring payments or subscriptions you’ve previously set up.

You will also be able to continue using your paysafecard Mastercard® at all stores and online shops that accept it.

Is there a cool-down period?

Yes, we’ve put in place a cool-down period of 48 hours. This means that if you’ve activated the gambling block and turn it off, it will be effectively lifted only once 48 hours have passed.

We’re giving you this time so you can think through whether going back to gambling is the right action for you. If you change your mind, you can reactivate the block at any time.

You’ll see the remaining cool-down time in your account – once it’s passed, you’ll be able to pay to selected gambling merchants.

Where can I seek additional support for problem gambling?

Our support is limited to the services we offer as a financial provider. While the gambling block may help you along the way, our advice is to seek professional help via Gamblers Anonymous or other local support centers.

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