What can I do if I am no longer able to log in or I have forgotten my login details?

If you cannot log in, it sometimes helps to delete the cookies in your browser settings or to try logging in with another browser.

Your password has not been accepted?

Use the "Forgot password" function to reset your password. 
You can choose between two options:

Option 1: Reset the password using a text code

• Enter the mobile phone number which is stored in myPaysafe.
• Enter online the four-digit confirmation code that you have received by text (this may take a few minutes).
• Set a new password.

Option 2: Reset password via email

• Enter the email address stored in your myPaysafe.
• Click on the link that you get from us by email.
• Enter online the four-digit confirmation code that you receive by text (this may take a few minutes).
• Set a new password.
• If you have not received the SMS with the four-digit confirmation code, you can try another method by clicking on "Didn’t receive a text message?" and then "Try a different option". Enter the date of birth and zip code as they are in your myPaysafe and click on “Continue”.

Your username was not accepted?

Use the "Forgot username" function in order to display your username.
You have two options available:

Option 1: Find out username via SMS code

• Enter the mobile phone number which is stored in myPaysafe.
• Enter online the four-digit confirmation code that you receive by text (this may take a few minutes).
• Your username will be displayed.

Option 2: Find out your username via email

• Enter the email address stored in your myPaysafe.
• Click on the link that you get from us by email.
• Your username will be displayed.