myPaysafe was blocked for security reasons. What should I do?

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As a regulated financial institution, paysafecard is obliged to keep your data secure, while also maintaining compliance with our regulators. In case we require some additional details from you, your myPaysafe may be temporarily restricted, so that we can clarify the situation and reach a satisfactory resolution.

In such cases, you’ll receive an error message leading you to our online Application for unblocking form. Keep in mind that you should complete the form truthfully so that we can process your case further.

Sometimes we may send you instructions directly or request further details via your registered email address. Check your Spam/Deleted folder in case you’re having trouble locating the email. You may be asked to:

  • submit specific documents to verify some of your personal data, or
  • explain some of your recent transaction or login activity, or
  • update some of your personal data.

MyPaysafe was permanently closed

If we've informed you that your myPaysafe has been terminated, this means that we've decided to discontinue our business relationship with you due to a breach of our Terms & Conditions. If this is the case, you cannot use our services going forward.

What about my leftover balance?

If you have any money left in your myPaysafe, we may offer you a refund depending on your specific case. Usually, we require a copy of your recent bank statement, so it's best if you have it ready to speed up the process. Note that the document should:

  • show your full names and full bank account details (IBAN, bank/sort code etc.);
  • have been issued within the past 90 days;
  • display your bank’s logo. 

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