Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

What do I do if I lose my card or it is stolen?

If you lose your paysafecard Mastercard or it is stolen, please immediately phone the hotline to have it cancelled.

The hotline is available under:

  • free national hotline: 00800 9862 9862 
  • International hotline: 0044 20 3026 0210 (charges vary depending on your landline or mobile phone tariff).