How to lock your my paysafecard account in case of emergency

To lock your paysafecard account, please carefully complete the relevant form on this page:

  1. Enter your email address, first and last name, customer number and username in the relevant fields.
  2. Please describe as precisely as possible what has happened in the "Message" field.
  3. Send the message to the paysafecard service team.

Alternatively, to lock your paysafecard account, you can contact us at any time by email at or reach us by phone under +356 2778 0106.
If you would like to reactivate your paysafecard account at a later date, please contact us by phone and our service team will further assist you.

General security tips for your my paysafecard account

The security of your my paysafecard account has the highest priority. For this reason, keep the login details of your account secret. Moreover, you should ensure that you have access to your e-mails as your e-mail address is used to reset your password or for communication concerning your account.

Regardless of whether you use a public computer, your own computer or your smartphone, you should always ensure that your my paysafecard login details are not stored in your browser, cached or are recorded in some other form.

If you notice suspicious activity or transactions in your my paysafecard account, please change your account password immediately and contact the paysafecard service team!

Do you have any questions?

Are you looking for more information or do you have questions about using paysafecard? Our customer service team is happy to help you.