I cannot redeem my PIN online. What should I do?

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If you won your paysafecard in a competition, it is normally only redeemable at the online shop that the competition was held in partnership with. Please read the terms of use on your paysafecard or the information that came with your paysafecard PIN. If you need further help, send a photo of your paysafecard (front and back) by submitting a ticket via our dedicated contact form.

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