Help


Together on the safe side

Don't give criminals a chance

paysafecard is one of the global market leaders of online prepaid payment solutions that enable the customer to pay securely and simply online using cash. However, as with any payment method, paysafecard is also the target of scam attempts, such as those targeting sales outlet staff via telephone. Help us actively prevent such scams.

 

Important security measures:

  • Treat a paysafecard prepaid code like cash.
  • Never pass on a 16-digit code over the phone or by e-mail.
  • paysafecard prepaid codes may only be handed to customers in person.
  • If you suspect fraud, please immediately call the paysafecard hotline.

Free online training

We offer free e-learning security training for your staff. This way, your employees learn how to prevent scam attempts in their sales outlet in only a few minutes. If you would like to find out more about these training courses, simply contact your distribution partner or contact us directly via our contact form.

Contact us

Security information

Please also use our extensive security information material.

Information material