paysafecard - safe is safe

Paying online with paysafecard is safe because you don't have to enter any personal information or your bank or credit card details. Nevertheless, look after your paysafecard and follow our tips on using paysafecard safely online.


Security is of the utmost importance to us. For that reason, we have put together this collection of the most important details regarding security and paying online.

paysafecard provides scam warning updates

Unfortunately, there are criminal elements online who try to get hold of the credit on other people's paysafecard PINs. 
This is why you should only ever enter your paysafecard PINs at authorised  paysafecard webshops, and never pass on your paysafecard PINs by e-mail or telephone.

Important: Government authorities, institutions, law firms or the courts are not authorised webshops. If you receive a demand to pay any kind of fine or fee by paysafecard - never do so!Only ever complete payments at authorised paysafecard partners. If you are unsure, please contact  the paysafecard service team.

The following scams have been recently reported:

BKA/GEMA computer virus - demands the payment of a "fine" by paysafecard

The BKA/GEMA computer virus demands the users of affected computers pay a "fine" and threatens to erase their hard drives. If your computer is affected, a pop-window window will open, in which you are requested to pay a recovery fee or penalty charge. One of the payment methods is paysafecard. Remember: paysafecard is not accepted by the BKA, law firms, GEMA or the courts as a method of payment.For that reason, never comply with such demands!

You can find further information on computer viruses at:

                  "Windows update" trojan - demands the installation of a cost-bearing Windows license

                  Affected computers can be identified by a pop-up "Windows Update" window threatening you with the loss of your data. You will be requested to buy a Windows license. You will be told that this will prevent your data from becoming lost. You will also be asked to pay for this update by paysafecard. Do not comply with this demand!

                  You can find further information on trojans at:

                          Telephone fraud (e.g. debt write-offs, prize winnings)

                          Various forms of telephone fraud are currently being used:

                          • Those targeted are informed that they have won a large cash prize. The caller impersonates a member of staff at a law firm and asks for a fee  totalling hundreds of euros for the provision and delivery of legal papers. This fee should be paid by paysafecard.
                          • The caller impersonates an employee of a consumer protection group and promises to help have old debts reduced to up to 300 euros. This amount should be paid using paysafecard.

                          Find tips on preventing fraud here!

                          Tips on how to protect yourself:

                          How can I recognise malware designed for fraudulent activities?

                          Having even the best anti-virus, anti-malware, anti-trojan and firewall tools installed on your computer does not guarantee 100% protection against malware. The most important tool for  recognising malware is your own common sense and treating files you receive by e-mail or which are available to download from websites with caution.

                          In most cases, it is possible to spot a trojan or other malware at work by the appearance of download windows and other processes that do not usually appear in "normal e-mails". If this occurs, first disconnect the internet to stop data being transferred. Because trojans immediately embed themselves in a computer system, it is necessary to remove any data or invocations initiated by the trojan. To do this, there is software available called "removers". These are generally available free of charge from anti-virus manufacturers. To help you protect your computer as fully as possible, we have put together a collection of tips.

                          PIN already entered, what can I do now?

                          If you have already paid this "fine", report it to the police and contact the  paysafecard service team.

                          Software recommendations for protecting your computer against malware

                          Using paysafecard safely

                          paysafecard is as safe and valuable as cash. Follow these tips for using paysafecard safely and don't give criminals a chance.

                          Protect your data

                          Fraudsters also exist online. So be careful when surfing the internet and look after your computer and personal details carefully.

                          Protection against attempts at fraud

                          Don't miss warnings about scams, viruses and trojans and make sure you can recognise scams and phishing e-mails.

                          paysafecard hack scam

                          paysafecard hacks and generators are empty promises and serve only one purpose: defrauding you of your money.