Help
  • Once you are ready with the integration of paysafecard, the MSC will provide you with two types of reporting features:

    Transaction report: This report allows you to see every transaction in real time or export them in csv format. So, unique transactions and their respective status can checked quickly and simply.

    Settlement report: This report allows you to see only successfully completed payments or to export them in csv format. It doesn’t display transactions in real time, which is why only transactions up to the previous day are displayed.

  • Yes, you can invite new users to MSC, but only if you have the ‘Superuser’ role assigned.

  • It is not possible to delete MSC users in your own, please contact our technical support team or your account manager and they support you.

  • Unfortunately, it is not possible. You will have to delete the existinguser and add it again with the new role.

  • Onboarding: Role you have during the onboarding of paysafecard

    Finance: This role can check the reports

    Technical: This role has access to all technical information

    Superuser: This role has access to all information in the MSC and can also create new users. It’s assigned only to an authorised signatory of your company.

    Operations: This role is for Paysafecash product only, users can send customer an Invite to Pay

  • In order to protect your Merchant Service Center account against unauthorised access, in addition to your normal password, you also have to enter an authentication code that you can generate with the free “Google Authenticator” app (two-factor-authentication). For more information, please click here.

  • Because of security reasons you cannot reset the OTP on your own. Please contact our technical support team or your account manager and they will reset it for you.

  • Please contact our technical support or your customer advisor with the request to reset your one-time password, so that you can configure it on your new smartphone.

  • The subnet is a logical division of an IP address. If you do not have any other information, please introduce 32 in this field.

  • Before you can start a transaction with paysafecard you must integrate it in your system. In order to do that please take a look at our technicaldocumentation. You can also use our sample codes.

    If you do not have computer knowledge we recommend you to use a verified plugin or a Payment Gateway.

  • Before you start with the tests you must implement paysafecard into your test system.

    In order to perform the automated tests, you must follow these steps:

    1. Start a transaction using the initiate payment call.

    2. Make the redirection to the payment panel. You will find the redirection link in the response of the initiate payment call.

    3. Do NOT introduce any PIN or take any further action in the payment panel.

    4. Introduce the PaymentID (you will find it in the response of the initiate payment call) in MSC and start the test.

     

    If you are following these instructions and the tests are not successful, please contact our technical support stating the paymentID used for the test.

    These tests are only necessary if you are integrating paysafecard directly.

  • If you forgot your MSC username please contact our technical support, they can help you further.

  • The transaction report and the settlement report can be seen by MSC users with the role "finance" or "superuser". Users with the role "technical" can only see the transaction report.